Last Updated: January, 2023
Table of contents:
What information we collect, why we collect it, and how it is used
How we protect and retain your Personal Information
How we share your Personal Information
Your privacy rights
Use by children
Interaction with third party products
Analytic tools/ Cookies
Specific provisions applicable under California privacy law
We Process the Following Personal Information:
Information You Provide Directly to Us. We collect the following information you provide directly to us
When you make use of the Website: we collect the information submitted by you (for example, to the website forms) including, without limitation, full name, email address, phone number, company name, job position, comments and messages (including, support requests or any other contact us or communication/conversation) and any other personal information you submit or provide us with.
When you register and make use of our Services: we collect the following personal information: log-in details (when you directly register with us to create your account or when you log-in using third party access providers, for example: AWS), full name, phone number, email address and billing information and any other information that you decided to provide us with. In addition, in the context of the provision of the Services, we may collect and/or receive from you access to some of your environments, so we can provide you with the requested Services. Such information may include usage pattern of your tokens, tokens data, account details, IP address, last time used/accessed, among others.
Information from Other Sources. Entro may also obtain information about you from other sources, including publicly – or commercially- available information, and through third-party data platforms, partners and service providers.
Automatic Data Collection. We may automatically collect certain information through your use of the Entro Services, such as Technologies (as defined below) that are automatically assigned to your device, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of the Entro Website and Services.
We process information for the following purposes:
To provide you with the Entro Services. Entro will use your information to provide the Entro Services, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Services and to process your requests; (iii) communicate with you about your use of the Services and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the Services; (v) send you push notifications and/or emails and notifications regarding your account or certain features of the Services, including, updates pertaining to your subscription, and related to the services we provide you with; (vi) to personalize your experience with our Services; (vii) to allow you to create more users and administrate your users; and (viii) to generally administer and improve the Services.
For Administrative Purposes. Entro may use your information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) to provide you with the Entro Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer the Entro Services.
To Market the Entro Services. Entro may use information to market the Entro Services. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing, improving and marketing new products and services, and to measure interest in Entro’s services; (v) other purposes disclosed at the time you provide information; and (vi) as you otherwise consent.
Security purposes. Some of the abovementioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.
De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Information and further use it for internal and external purposes, including, without limitation, to analyze and improve Entro services (including through the use of artificial intelligence) and for research purposes. We may use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them and/or to develop new product features and improve existing offerings).
Security. We have implemented and maintain reasonable technical, organizational and security measures designed to protect your information. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
Retention of your information. Your information will be stored until we delete our records, and we proactively delete it, or if you send a valid deletion request. Please note that in some circumstances we may store your information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.
We may share your personal information as follows:
We may share information with our affiliated companies and partners about you.
We may use third party service providers to process your information for the purposes outlined above, including, without limitation:
With cloud service providers for hosting purposes;
With websites and web content creation platforms in order to help us manage our Website;
With email providers, marketing, CRM, other similar tool providers; and
With analytic companies, in order to help us understand and analyze information we collect in accordance with this policy.
To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Entro, our Services, customers, employees, property, and the public.
If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your information in connection with the foregoing events.
Where you have otherwise provided your consent to us for sharing or transferring your information.
If you want to receive the list of the current recipients of your personal information, please make your request by contacting us to [email protected].
The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (for example, Israeli residents):
You have the right to be informed and access personal data held about you;
You have the right to request that we rectify any personal data we hold that is inaccurate or misleading; and/or
You have the right to request the erasure/deletion of your personal data.
You can exercise your rights by contacting us at [email protected]. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we need further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
Marketing emails – opt-out: You may choose not to receive marketing email of this type by sending a single email with the subject “BLOCK” to [email protected]. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
We do not offer our products or services for use by children and, therefore, we do not knowingly collect information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provide information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected].
We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.
Our California Do Not Track Notice: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers, but we may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Services.
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].